One of my more humbling, and humiliating, experiences occurred when our Firearms Instructor gave instructions during one of our annual night shoots for an arrest scenario where I would be the one to make the arrest. I had my gun in one hand and a flashlight in the other. Tucked into my belt were the handcuffs.
All went well until I went to handcuff the prisoner. My night vision is not so great so I replaced my weapon in the holster as I grappled for the handcuffs—while holding the flashlight in my other hand.
In the dark, I didn’t realize I hadn’t properly holstered my weapon, which fell onto the pavement with a clatter. The guy I was trying to arrest (another FBI agent) tried not to laugh as I fumbled in the dark to snap open the handcuffs. In the end, I put the flashlight on the ground next to where my weapon had landed and just felt my way around my prisoner’s wrists.
Without looking at me or saying a word, my Firearms Instructor picked up my weapon and handed it to me as I tried to pretend all had gone well.
But in his critique in front of the entire group, he let everyone know it had not gone well. At all. His negative feedback felt like barbed wire being pulled across my face.
I felt about one inch tall when I left the firing range later than night. It was one of those experiences that left me wondering if I had simply chosen the wrong career.
But I needed to toughen up and become more resilient if I wanted to learn how to filter junk feedback from good information in order to improve.
Here are 7 ways negative feedback can help you build mental toughness:
1. Increases Self-Awareness
If you are able to accept feedback without getting angry or defensive, you probably have a great deal of self-awareness.
If you think you never make mistakes, you are a narcissist—either that or stupid. But if you are humble and self-aware, you recognize that you need feedback to continue climbing the ladder of success. You understand that there is always something you can do to be better.
2. Fuels Personal Growth
Great athletes spend hours studying films of their performance. They are great because they are good at accepting all kinds of feedback, and then use it to fuel their personal growth. Low-performers tend to take feedback personally or feel they are above taking criticism seriously.
High-performers are better at accepting feedback because they know it is essential for growth.
3. Paves The Way For Success
Research by Leadership IQ shows that people who are good at managing negative feedback tend to be more successful than those who cannot. The study further indicates that of those who fail, 26% do so because they are unwilling to accept feedback.
4. Stretches Performance
In another study, it was found that people who ask for feedback are the most effective leaders. According to Joseph Folkman, leaders who are in the top 10% are those who are willing to ask for feedback—both positive and negative.
This study suggests that the worse you are as a leader, the less likely you are willing to ask for feedback because you’re afraid you will hear the truth!
5. Eliminates Personalization
The better you are at accepting negative feedback, the less likely you will view it as an indictment of who you are as a person.
Feedback can be viewed as one more piece of data to analyze, digest, reject, or accept as information to make a better decision. Taking it as a piece of data with which to make future decisions will allow you de-personalize it.
6. Aids in Self-Improvement
Closely related to self-awareness, negative feedback can be valuable data for self-improvement. Be the sort of person who believes there is always a better way to do things.
I tend to say, “Let’s find ways to make the best, even better.”
No one piece of feedback means the end of the world. If, however, you begin to see repeated comments in the same area, you may need to take a closer look at what has been clearly identified as an issue—especially if you don’t recognize it in yourself.
7. Trains You To Pay Attention To The Facts
Look for what is factual in the feedback. For example, your boss criticizes your presentation in a harsh manner. E.g. “It had typos, incomplete transitions, and it rambled! From now on, run everything past my personal assistant first to see if you get a passing grade!”
Your boss could have been gentler in her feedback—yes, but what are you going to do? Cry like a baby? Or, realize that there was more than a grain of truth in everything she said. You really do need to work on spelling and punctuation and you don’t use transitions well.
Do not focus on the anger and frustration of your boss; rather, focus on the errors you made and how you can avoid them in the future.
How have you learned to embrace negative feedback?
© 2015 LaRaeQuy. All rights reserved.
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