This article was first published on Forbes Business Council. I remember my dad scolding me for climbing into a corral full of horses. He warned me, “You could get kicked. Use your brains!” Despite knowing the danger, I still step into corrals to pet...
Is it shallow to judge people by their appearance? I mean, aren’t we admonished not to judge a book by its cover, or make assumptions about people based on what we see on the outside—things like race, gender, or age. Sure, we can tell ourselves that we are people of...
We already know that we will encounter people who will be untrustworthy or, worse, dishonest. We will face betrayals, big and small, in life. It might be a colleague, spouse, employer, or stranger. Even worse, the betrayal might come from a family member or close...
One of the first things I learned as an FBI agent was that the public had expectations when I walked through the door. They expected a confident, polished, and competent agent to listen to their concerns. Their first impression was the critical metric by which they...
I could not avoid difficult conversations in my line of work. My job as an FBI agent was to pull back the surface and probe for the truth. Often, my difficult conversations involved people who were too scared to admit anything. They wanted to keep the truth hidden,...
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