I worked as an FBI counterintelligence agent for twenty years and loved the challenge of being a spy catcher. However, when I was offered the position of spokesperson for the FBI in Northern California, I jumped at the chance. It felt like the next step in...
Few could accuse FBI agents of being soft and fluffy, and yet emotional intelligence is at the heart of most successful FBI investigations. The ability to recognize, control, and express emotions were often the single factor that led to my success as I recruited...
It is hard to put difficult colleagues into a one-size-fits-all box. After all, they come in so many shapes and sizes. No workplace is without them. What about the passive-aggressive who feeds on bullying others? How about the know-it-all corporate climber who walks...
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