People talk a lot these days about being “cautiously optimistic” as we try to return to normal, whatever that is. Many Americans have begun a deep reconsideration of how they have lived, and how they should live in the future. Can we use this time in history to become...
My grandmother was a tough old bird. She lived in a time and place where she needed to be resilient if she expected to survive tough winters on a Wyoming cattle ranch. If I moped around while doing chores she would yell, “Get the lead out of your ass and start...
Few could accuse FBI agents of being soft and fluffy, and yet emotional intelligence is at the heart of most successful FBI investigations. The ability to recognize, control, and express emotions were often the single factor that led to my success as I recruited...
Negative people show up in all walks of life. As an undercover FBI agent, I couldn’t pick and choose the people I met. So, I learned to get along with everyone, even negative people who were downright toxic. Often I was forced to spend time with people who felt...
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